Player Wellbeing

Responsible Gaming – mars7 Puts Your Well-Being First

Playing at mars7 should be enjoyable, not stressful. We provide self-control tools, guidance, and full support to ensure every Malaysian player can play safely and responsibly.

24/7
Player Support Available
6+
Self-Control Tools
18+
Minimum Age Requirement
100%
Free Protection Tools

Mars7's Commitment to Responsible Gaming

Mars7 believes that online gaming should be an enjoyable form of entertainment — not a source of stress or financial hardship. That is why we are fully invested in a comprehensive responsible gaming programme, designed specifically to help Malaysian players stay within their means.

We understand that every player is different. Some play once a week for fun, others more frequently. What matters is that you always remain in control of your play — not the other way around. mars7 provides a range of tools you can use at any time, at no extra cost and without any complicated questions.

Our approach goes beyond mere legal compliance. This is a core value we hold — that the health and wellbeing of every player matters far more than any short-term business gain. If at any point you feel that gaming is becoming a burden, we are here to help.

Remember: Gambling should be a form of entertainment only. Never play with money you cannot afford to lose, or to chase losses that have already occurred.

Core Principles of Responsible Gaming

  • Set your financial limits before starting a gaming session
  • Treat money wagered as an entertainment expense, not an investment
  • Never play while emotionally stressed, angry, or upset
  • Take regular breaks and don't let gaming disrupt your daily routine
  • Never borrow money to gamble
  • Balance your gaming time with other activities in your life
  • Understand that game outcomes are random and cannot be predicted

Check Yourself — Am I Playing Responsibly?

Answer these questions honestly. If you answer "yes" to three or more questions, we encourage you to speak with our support team.

1 Do you frequently think about gambling even while doing other activities?
2 Do you need to bet larger amounts to feel the same excitement?
3 Have you ever lied to family members or friends about your gambling activities?
4 Do you play to escape problems or uncomfortable feelings?
5 Have you ever tried to stop but failed to do so?
6 Is gambling affecting your relationships with family, work, or social life?
7 Have you ever borrowed money or sold belongings to fund gambling?
If you answer "yes" to 3 or more questions, please contact the mars7 support team at [email protected] or use the self-control tools available in your account.

FAQ – Responsible Gaming

You can set daily, weekly, or monthly deposit limits directly from your account settings after logging in. Go to the "Security Settings" section and select "Deposit Limit". Limit reductions take effect immediately, while limit increases require a 7-day waiting period to protect you.

A Self-Break allows you to take a temporary pause from the platform — whether for 24 hours, 7 days, 30 days, or a duration of your choice. During the break period, you will not be able to log in or make any transactions. Your existing balance remains safe and can be withdrawn once the break period ends.

A Self-Break is temporary — you choose the duration and can return to play once it ends. Self-Exclusion is a more permanent step where you request to be blocked from the platform for a minimum of 6 months or permanently. Self-Exclusion is suitable for those who feel gambling has become a serious problem in their lives.

Yes, you may request a permanent account closure at any time by contacting our support team at [email protected]. We will process your request within 24 hours and ensure your balance is returned via your registered payment method. Once an account is permanently closed, you will not be able to re-register using the same details.

Our system continuously monitors gameplay patterns and will send an alert if there is a sudden change in betting behaviour, such as an unusual increase in deposits or excessively long gaming sessions. Our team may proactively reach out to you if we are concerned about your gameplay patterns — this is part of our commitment to player well-being.

If you need professional help, you can contact Talian Kasih 15999, operated by the Malaysian Department of Social Welfare, or obtain a counsellor referral through a nearby government hospital. The mars7 support team can also help you identify suitable support resources — contact us at [email protected].
Need Immediate Help?

Our support team is available 24 hours a day, 7 days a week.

State "Responsible Gaming" in your email subject line for priority response.

6 Protection Tools We Provide

All these tools are available free of charge to every mars7 player. Use whichever suits you to ensure your gaming experience stays fun and in control.

Deposit Limit

Set the maximum daily, weekly, or monthly deposit amount. Once a limit is set, the system will not allow deposits to exceed that limit even if you wish to do so.

Key Recommendations
Play Time Limit

Control how long you play in a single session. The system will send a reminder when your time limit is approaching and will automatically log you out once the limit is reached.

Session Control
Loss Limit

Set the maximum loss amount you can tolerate within a given period. The platform will block access to gaming once the loss limit is reached, protecting your balance.

Financial Protection
Temporary Self-Break

Choose to take a break from the platform for 24 hours, 48 hours, 1 week, 2 weeks, or 30 days. Perfect for those who feel they need a little distance from gaming.

Smart Pause
Self-Exclusion

A more serious step for those who feel gambling has become a problem. You can self-exclude for 6 months, 1 year, or permanently — this cannot be reversed.

Permanent Block
Reality Check

Receive periodic notifications during gaming sessions reminding you how long you have been playing and how much has been wagered — helping you stay aware and in control.

Active Awareness

How to Set Up Your Self-Controls

Less than 3 minutes to protect yourself. Follow these simple steps after logging in to your mars7 account.

1
Login to Account

Log in to your mars7 account using your registered username and password.

2
Open Account Settings

Click the profile icon in the top right corner and select "Settings" or "Account Security".

3
Choose a Control Tool

Go to the "Responsible Gaming" section and select the tool you want to activate.

4
Confirm Your Limit

Enter your desired limit value and confirm. Changes take effect immediately for limit reductions.

Mars7 Cares

Play Fun, Play Safe, Play Responsibly

Join the community of smart mars7 players. Register today and take advantage of all our self-control tools for a better and safer gaming experience.

Free Deposit Limit
Take an Immediate Break
24/7 Support
Self-Exclusion Available
Bahasa Melayu